What is the problem?

Have a problem with your kit?

Please let us know what the problem is and we will get it sorted or replaced as soon as possible for you.  Please contact us via the contact form at the bottom of this page.

Something missing from your kit?

Apologies if this is the case.  We always try to double check everything is where it should be.  Please let us know what’s missing and we will get the part out to you as soon as possible.

Need help with the bleeding process?

If you need additional help bleeding your brakes, then please see our ‘bleed kit instructions‘ area where you can download copies of the instructions and watch an instructional video.

Want to sell our kits?

We supply to the trade.  Get in touch with us and we will let you know the full details.

Contact us

Should you need to contact us for any reason, simply answer a few questions via the form below so that we can best help you:

So that we can best answer your questions, please complete the below contact form process…

Important note: We have had an unexpected increase in orders over the past few weeks and we are currently working flat out to process every order and get them into the hands of our customers as quickly as possible.  Under normal circumstances we are able to post all orders received within 1 working day, and delivery is usually pretty quick and around 1-3 working days, however currently we are posting orders within 2 working days of ordering and most orders are arriving in under 4 working days, but may take longer.  We are currently short staffed and working from home at the moment. We fully appreciate that you want to get your order as soon as possible and please do know that we are working hard to make this happen. We do kindly ask you to please wait a little longer before contacting us to chase an order, as we are receiving a lot of messages from customers chasing orders and it is difficult for us to keep on top of messages and look into orders whilst also processing orders. If you have an order with us then you should have received a dispatch email once your order has been posted.  We ask that you please allow 7 days from this email before contacting us to chase an order as there is nothing much we can do to chase up an order once it has been posted until at least 7 days has passed.  Please appreciate once posted it is up to Royal Mail to deliver.  Thank you for your patience and understanding and we hope you are all well!  The Big Ride Racing team